Never received order even though cash was subtracted from Uber cash

I order food from the UberEats app, because I received an UberEats cash voucher as a gift. I put an order in at Hava Java restaurant in Brentwood through the app. No one had picked up the order 45min later. I phoned the restaurant they said the order has been ready for 30min, but no one has picked it up. Another hour later they call me I told them to cancel the order. Another 20min later I saw a driver Msa went to pick up the order. We never got our order and the money for the order was subtracted from the Uber cash we had.