Never received my order Order No #DD036

On Sunday the 24th of January i placed an order with UberEats paid for it using my card details online, but i never received my food. Firstly when placing the order on their system the app confirmed that the driver will come in an Audi A4, however when the driver arrives he was on a motobike and asked the security for Angela, not give them the unit number. He did not try to call me to let me know that he was at the security then he decided to leave with the food, had to drive to Nandos Greenstone Hill to enquire if the driver did not bring back the food and had to contact UberEats to ask for my refund as i did not receive my order was told it will take 3 to 5 days.