Never got my order and my money

I ordered food today during the day when i was on lunch. I kept on asking the driver how far he was he said he is still waiting at KFC. After 45 minutes of waiting a different driver was assigned to my order and i saw that he drove away from kfc and then probably dropped another order but went back to kfc. He texted me saying i need to be patient he is still waiting for my order. I told him that i saw that he left kfc and i will report him he then assigned my order to someone else that never answered my text until my order was cancelled this was now after 2 hours of waiting. Remember i cant even go buy something else cause i paid with my card and they never reversed my money. I decided to order again but with cash. I tracked the order it is still showing on my screen that it will arrive at 17:55 and at 19:00 i received an email saying they could not deliver because i did not have enough money to pay for my order. I have been trying to report this on their livechat and no luck as they never answer or just end the chats. I have proof of both orders as i was taking screenshots since this is not the first time this is happening between uber eats and me. I am very disappointed with such a big company to be so inconsiderate.