Nandos and Uber bad service experience

I ordered Nandos Kuilsriver food through Uber eats app, the driver didnt deliver my meal but marked order as delivered i called Nandos got pathetic service where Nandos is not taking accountability for a service provider that they have appointed. Uber contact centre is just as pathetic, no one on the other line, and i could only requests my refund on the app and it takes 10 business days to refund which is ridiculous and unacceptable. Waitin that long for my refund and their driver not returning my order to the store, its insane. Both Uber and Nandos does not care for their customers experience.