My supper never arrived and Uber says that's correct

Wow I have never been so disappointed. Sunday night i Placed an order but it never arrived. The same evening after reporting this to UberEats they within minutes they respond to say the driver followed proceeded and I am not eligable for a refund. Just like that. No one showed up. We waited for 30min. And just like that becuase he knew the protocols to follow so he is protected he was able to get free supper. I dont ever want anything tp do with Uber. You have people running away with our deliveries and your proud of it. Shops and resturants should get their own deliveries people so they can control this nonesense. My R255 gone just like that cause somebody can manipulate.