My order was ****** by the driver

I ordered a meal which the driver basically stole. He didn't come to my unit or into my complex, he waited for 11 minutes outside on the road which is far from my block, he said his at a wrong address first, before he could leave he uploaded a picture of the food on the road and said its at the gate. When I went on the road there was no food. The drivers phone went on voicemail twice, Uber refused to refund me because there records shows 11 minutes wait time and an antomated call me back. This is a new *****ulent scheme of the drivers. Please be careful guys.