My order sent to wrong address and I got charged

*********** and bad service I got from Uber eats. On the 29 Oct 2019..I ordered wrapstar box and my order never arrived. I waited for a call from uber eats delivery person till I got a email saying thank you for ordering..your account has been charged with R69.99. Got so frustrated..I called KFC Braamfontein x 6...no answer. Emailed uber eats.. and below is the response from the company.

Hi Lesego

As previously stated, we are unable to offer you a refund or adjustment for this order.

Please note that Uber Eats monitors user activity and reserves the right to deactivate accounts found in breach our Terms of Service, which includes abuse of appea*****ts or refunds.

Thank you for your understanding. Sent by SB on Tuesday, October 29, 2019 at 5:04:57 PM Continue this conversation by replying to this email or going to help in your Uber app