My Order Not Delivered Two Times in a Row - Uber Eats is a ****!

Uber Eats seems to be a reputable company with a cheaper service than Mr. Delivery. In actual fact, Uber Eats is a ****. On Saturday, 13 April 2024, I ordered food from Chicken Licken through Uber Eats. Food never arrived. When I checked what was wrong with my order since it took so long, I see a picture of my food uploaded on their app. The place is dark, not sure what to make of that picture. I was later informed that I was refunded. I placed an order again today, Thursday, 18 April 2024. My food never arrived. Security informed my us that the driver gained accessed to the complex, he walked out with the food. When I checked the Uber app to trace my order, the driver uploaded a picture of my order. He is outside the complex, far from the entrance, my order is at the back of his scooter. Uber Eats says they checked my account. According to their policy, I am not getting a refund. They are now working along with the driver to commit ***** at its best! Uber Eats, you have the wrong girl, refund me. I am sure I will publish this to ALL social media platforms. You can never **** me and then get away with it. Based on your reviews, you ****med thousands of people thus far. what do with our orders? Do you take them back to restaurants so they can resell them? I need answers. This is a ****!!!!