My Order Never Arrived - Yet I was charged!

I ordered McDonalds on the 11th of December 2019. The driver went to the wrong place, he called once told me where he was, asked where I was - I told him where he needed to come and that he was at the wrong place and then he hung up. According to the app, the meal was delivered but the driver was not paid - which is totally untrue! The driver only called once, he was lost and he didn't show up. I contacted them for help but they keep referring me to the Help Center which leads me no where.