My food was never delivered that I got charged for

I placed an order on the 27th of February 2025. I didn’t receive my order and I went to Uber for help with a refund. I got no help from Uber, they keep going around in circles saying I am not eligible for a refund. The system should clearly show that I made numerous calls. I even checked with our companies cameras no deliver all I'm hearing I'm not getting a refund driver tried to get in touch he didn't I called I'm the moment I saw his a minute away he didn't pick up he said his standing by the main entrance which I was standing no driver was there I'm absolutely disgusted how they respond they drivers are *****'s