My bank account was debited but no food was delivered.

I ordered 3 pizza pies at romans pizza on the UberEats app on the 18th of December 2023 which costed me R117.64 and my order was successful and the payment as well , i even tracked my ordered and it showed the estimated delivery of like 30 minutes from the time i ordered , i then logged out from the app, few minutes later when i go back to track my order ...my order was removed i couldn't track and then i went to help center where i was told they can't see live order on my account and they will transfer me to another team i have been waiting until now ....i tried chatting with another agent told me samething ...i just want my refund UberEats is the **** am ****ed🚮🚮🚮🚮🚮