Moving to a faster delivery app

I've been a loyal customer for over 8 years, ordering at least 4 times a week, and an UberPass member. The recent changes made on the app are in the wrong direction, makes me want to move to Mr D or Bolt despite the higher delivery fees: 1.deliveries are stacked to have the driver make as many stops as possible en route so I have to wait longer and food is cold - they keep updating the delivery times upto 2+ hours without me being able to cancel with refund (and this is not in bad weather, even put of loadshedding slots in my area with the restaurant 2km from me... happening daily with every order), 2.doesn't let you rate each item in the order unless you rate the order 5 stars. So to speak up about a bad order, I have to rate 5 then complain, or rate low and not be given the chance to describe the issues with each item, rather than the honest rating and feedback showing on the app. Disgusting corporate nonsense. #howtolosecustomers