Missing items in my food delivery

I ordered 2 chili cheese double meals from Uber eats on the 17/06/2020. I ordered from Berea in Durban which is less than 15 mins away from where I stay. Firstly my food came here cold and only to find out there are no fries at all. I reported the incident same time and received a mail saying I should be refunded within 7-9 working days and till this day I still haven’t received my refund. If you can’t deliver rather stop in certain areas, your clients should be your priority. Put us first as we choose to have you as the source of delivery, also just to mention your delivery is not free AND to order food online is not free ( I use my data and my cash).