Missing food, seals broken. No accountability

Called Steers to report that my last two Steers deliveries with Uber Eats the seals were broken and food was missing. Two burgers missing and the seal broken on a family meal on both deliveries, so heavens knows what happened to our food. Then I tried several times to report this through the Uber Eats app but they only refunded R10 and would not even let me talk to an agent. They send me in an infinite loop of no accountability.