Missing and spoiled order Uber Eats

I had an order on Uber Ears (1688) on 17 Feb at 19h09. The food was ordered from Burger King. I received an incomplete order, the food bag torn open, missing burger, all cold drinks messed out, 2 full empty cups. The driver laughed as he departed after handing over a torn bag and the empty cold drink cups. I departed an visited the Burger king branch where I was shown and informed this was Uber Eats error. The food was cold, squashed, cold drink mesed over food and missing food. The Burger king took back all the spoiled food, and said to contact Uber eats and request a full refund. I did exactly that. 16hrs later and no response from Uber Eats yet. It only state they will contact me once a consultant is available. This is not the 1st insident I experienced. I feel the company is extreamly expensive to order on line, and this service then are rendered. This is totally unacceptable!!! Very poor service.