Messy !!!!! From start to finish

Good day

I'm currently highly highly disappointed with service that I have received from UberEATS South Africa (Johannesburg) at 21:30 I ordered food and was advised that food is being prepared and 22:00 I received a call from a very rude restaurant service patron telling me that there are no vehicles to deliver the food and the money has already been preauthorized from my account which means that I now do not have access to those funds for the next couple of days and no service has been rendered by Uber eats !!!!!!!!!!!

Why am I not advised before I Oder that I may not be able to get any vehicles ??? I am only told once money has been taken and only 30 min after and when my order is ready ..... Why is money preauthorized on my account and no service has been done ???

I am extremely disappointed in how this has been handled & the agent sending me text messages over the app keeps insisting that I give Uber another chance ....why do I want to do that after such horrible service from start to Finnish ....had I been advised that I won't have a vehicle to deliver my food I would have gladly made other arrangements you do not tell your guests to come collect their food after money has been debited also !!!!!!

I will take this up to every single complaint forum as the manner in which this was dealt with from Uber eats to the service agent sending text messages has been appalling and shocking !!!!!!!!

I myself work in the service industry and I am fully aware that there are better means and ways to handle such a horrible experience instead of telling a guest that the service provider should give them another chance !!!!!!!

I have taken screen shots of the conversation with the Uber agent and I am displeased and disgusted to say the least