Helpful (0)
Replies (1)0
Replies (1)BD
Extremely Disappointed with Uber Eats Service
I recently placed an order through Uber Eats, paying R331 for my food. However, the delivery experience was incredibly frustrating. The driver continuously called, claiming to be outside my address, but when I went outside – not once, but twice – there was no one there. I initially assumed it was a network issue, but the driver never arrived.
I was forced to reorder my food, which also arrived late because the driver got lost in my area – something that happens frequently with Uber Eats deliveries to my location.
When I reached out to request a refund for the first order that never arrived, I was told that the driver "followed policy" and therefore I am not eligible for a refund. This is completely ********* and unacceptable. I paid for a service that I never received, and now I’m being denied my money back.
What’s even more frustrating is that there is no way to speak to an actual person – only chat support, which is unhelpful and dismissive.
I am not fighting over R330, but rather the principle of fair service and customer care. Uber Eats, I expect my refund and better customer support moving forward.
Busisiwe D's updateReviewer Update
13 Mar 2025, 21:12Extremely Disappointed with Uber Eats Service
I recently placed an order through Uber Eats, paying R331 for my food. However, the delivery experience was incredibly frustrating. The driver continuously called, claiming to be outside my address, but when I went outside – not once, but twice – there was no one there. I initially assumed it was a network issue, but the driver never arrived.
I was forced to reorder my food, which also arrived late because the driver got lost in my area – something that happens frequently with Uber Eats deliveries to my location.
When I reached out to request a refund for the first order that never arrived, I was told that the driver "followed policy" and therefore I am not eligible for a refund. This is completely ********* and unacceptable. I paid for a service that I never received, and now I’m being denied my money back.
What’s even more frustrating is that there is no way to speak to an actual person – only chat support, which is unhelpful and dismissive.
I am not fighting over R330, but rather the principle of fair service and customer care. Uber Eats, I expect my refund and better customer support moving forward.
BD
Busisiwe D's update13 Mar 2025, 21:12
Reviewer Update
Extremely Disappointed with Uber Eats Service
I recently placed an order through Uber Eats, paying R331 for my food. However, the delivery experience was incredibly frustrating. The driver continuously called, claiming to be outside my address, but when I went outside – not once, but twice – there was no one there. I initially assumed it was a network issue, but the driver never arrived.
I was forced to reorder my food, which also arrived late because the driver got lost in my area – something that happens frequently with Uber Eats deliveries to my location.
When I reached out to request a refund for the first order that never arrived, I was told that the driver "followed policy" and therefore I am not eligible for a refund. This is completely ********* and unacceptable. I paid for a service that I never received, and now I’m being denied my money back.
What’s even more frustrating is that there is no way to speak to an actual person – only chat support, which is unhelpful and dismissive.
I am not fighting over R330, but rather the principle of fair service and customer care. Uber Eats, I expect my refund and better customer support moving forward.