****mers at Uber Eats

So a few weeks ago my daughter placed orders on Uber Eats where the amount for the purchased goods was taken as well as funds we dont know about. Ultimately it was over R500. We eventually changed the card because of all the unauthorized transactions. Today she attempeted to buy again and the order didn't arrive. I called the store Debonaires Stellenbosch and they confirmed the order was taken now they cannot locate the driver. When going to the app all the info for that order including driver info has been deleted or no longer available. All i can say is Uber is full of ****ers and they are very slow to respond and issue refunds