****mer as an Uber delivery driver

We have been waiting for our order since 20:44. Driver still hasn't delivered, app keeps showing he is 7min away. Tried to call the driver no response, not even via messages. Contact Uber support, No Assistance. I want my money back. On caller ID this driver has many bad reviews where he is not delivering food to clients. Yet, Uber eats has not band him from their platform. Bad service