****med via UBEREATS App

I'm currently being ****med on UberEats. I've tried reaching out to support they just refuse helping. I placed an order from a restaurant in my radius. Paid the money, now they telling me the order is being delivered directly by the restaurant. Then I received a message directly the restaurant asking for my number. They send me a WhatsApp with a **** link referring me to login to request delivery of my food order. Of course by this time I realized this might be a ****. All while trying to reach out to support they keep ending my chat telling me I need to contact the restaurant. When I try the restaurant is named ****mer food on truecaller and the number is unavailable. When i asked them to Look into the restaurant profile, which is something I should have probably done before ordering because I trusted UberEats, they tell me im sorry we can't help you. There profile is bogus, now that I look it says they are in Capetown yet the tracking page shows Hillbrow which has now changed to Pretoria. Now they refuse to help cancel the order and refund my money. How can they allow this to happen via the safety of there app???