****MED BY UBER EATS

I placed an order with uber eats - for some reason the app quadripled one item. Its quite obvious that this was a glitch with the app. I tried amending it but the payment had already gone through. I immediately cancelled the order. There is no way that the restuarant could have started the order. I called Nandos Sandton and the confirmed that the order was cancelled before they started it. I expect Uber eats to refund me in full. If not, I will not be utilisingthe sevices. I have been a Loyal Business Uber Client for over 10 years both in South Africa and Australia and have never experirnced anything like this. Uber Eats are refusing to refund me