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Erica D

1 reviews | Active since Jan 2019

05 Jan 2019, 16:52

Made me pay TWICE for the same order!

Do NOT use this service! If there were 0 stars , i would give it 0. I ordered through their app and within 1.5 minutes I cancelled my order because I realized I had put in the wrong address. I replaced the order moments later but called the restaurant to make sure they had the order once. They confirmed they had it in their system only once and never received it twice. Today I noticed UberEats charged me twice. I called customer service, to ask for a refund, absolutely useless. I asked to speak to the supervisor, which he called me back 1 hour later. Sounded like he was talking from a recorded message or written script. Kept repeating the same thing over and over to the point I hang to hang up because he wasn't listening and being unreasonable. Honestly, it was ridiculous. Terrible service.. i will never ever order from them again. Never had this problem with Skipthedishes.

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