*******ly charged for failed delivery

I am fuming!!!! I ordered food and the driver ended up at the wrong address. I informed him that he is not where he is supposed to be and he Demanded payment to bring the food to the correct address when the app clearly shows he is still a few minutes away from where he was supposed to be. He then proceeds to mark the order as delivered and I have to struggle to reach Uber Eats to lay a complaint. No email address. No contact number. The online chat person who help just transfer me to a different department that is only gna responsed in 6 to 12 hours!!! I have WhatsApp communication with their driver as evidence but can't even send that nowhere. This is the worst experience ever. Cause me Sooo much stress and anxiety and the inconvenience of it all.