Loss of a loyal and regular Uber Eats customer

Hi

I have been making use of the Uber Eats app for years now and have always been satisfied with their service, however, recently I feel that their service level has dropped to an all-time low.

My first order with them this month was old and stale. They refused to refund me for that purchase although the food was so bad that I had to throw it out. My second inquiry with them was regarding vouchers which they initially loaded onto my app and then removed without my knowledge. I queried this and they also refused to provide me with a proper explanation as to why the vouchers were removed.

The service level of the team which responds to inquiries now seem disinterested and unwilling to assist which I find strange because I have always commended Uber Eats on their excellent customer service.

I am extremely disappointed because I am now very reluctant to make use of the Uber Eats app again. I have since deleted their app on my phone :-(

Goodbye