Livid Customer - Food never arrived.

I ordered food from a popular restuarant in Cape Town (Long Street) on Friday, 2 May 2025 @ around 10pm. I was visiting a place in Sea Point. I tracked the driver during the order and finally went outside to recieve my order when i saw he was about 2 to 3 minutes away. i stood outside waiting for him, for more than 10 minutes, to no avail. Then the delivery note appeared on my App, saying the food have been delivered and i should rate the service. This came as a surprise, as i did not see anyone while waiting outside. I immediately proceeded to call the driver, but his number was not working. I then disputed this mistake on the uber eats app, to which they responded that the driver waited for me outside for 8 minutes, so they cannot refund me. i responded by saying that is not true as I waited for him before the arrival time (after tracking him) and i also called him to no avail, 3 times. i have proof of this. The driver never called me, i have proof of this too. The place i visited can also run back their cameras to proof no driver waited for me. Uber eats then shared a picture with me to show the driver delievered the food, but the picture does not show where it was delivered, because clearly it was not to me. This set me back R258. I then had to uber to Long Street to get other food that costed me another R300. I tried disputing this on the uber eats app, but according to their policy Im not eligible for a refund. I will not rest until i get my refund. This has been happening to a few people in the past and the money just get lost and nothing comes off it. These drivers found a loophole in your App UBER Eats and they are exploiting it. I have been using this App for many years now and never have I experienced this. I am deeply dissatisfied and unhappy. I want to be refunded in full.