KFC n UberEast

I placed an order via Uber eats at KFC ,my order says it has arrived but didn't receive any order this is the second time this has happened I phone KFC *****ley North to report the problem I was told to phone ubber eats customer care,I phoned no answer. Then the drive took a pic of the food in the pavement then he said deliver his name is chiyambe, my order number is 896bb, KFc can't help me to get my food I'm told I must phone uberEast. Pl