KFC Baywest and Uber Eats No Go GUYS

On the 17th December 2025 my brother came around and wanted to spoil us for dinner by placing an order through UberEats and ordered from KFC Baywest. We were only four people at home. The order was loaded but wrong and as he wanted to correct it a pin was sent and I told my brother it's the pin but I cancelled the order and he said: They already deducted the money from his bank account. We literally cancelled the order within 2 minutes and don't believe at all KFC started with the order being festive season busy and so on. I have exhausted myself to get hold of Uber Eats there is no contact number within South africa to phone of which I am aware of I have emailed them and even went on the whatsapp it is not user friendly at all and then I get emails to say that the matter has been resolved and that the food was attended to and hence we don't get a refund my he'll NO I don't even think you can cut 8 buns and and have done patties within 2 minutes We received no food at all. Uber Eats wants to ***** our money or KFC Baywest. I feel it is an app being used by Uber Eats and the food basically o am ordering and going to eat from is KFC. No one wants to man up and refund my brother R815 order to what was suppose to be R407.50 is a difference and a complete ***** not giving back any monies.