I’ve had multiple terrible experiences with Uber Eats

I’ve had multiple terrible experiences with Uber Eats. First, they charged me three times for one order. They promised a refund, but it’s been over 10 days and nothing has been returned. They’ve now stopped responding to my emails. Second, I was charged for an order that arrived damaged. I even took a picture and video of the driver, who said he would return with a replacement—but he never came back. Again, no refund, and no response from Uber Eats support. This is unacceptable and extremely unprofessional.