Irresponsible and unaccountable Business.

UberEats is the most *********** business I have dealt with. They never take responsibility and difficult to refund back your money, always making excuses. The first incident, the order was left at the wrong address after specific directions and drop off points were written down. The driver left the order at someone's driveway, took a pic an disappeared. When I complained, I was told the driver followed the procedure irrespective of the wrong address that I indicated to UberEats. Second incident, I bought food on the 27/09/24 and paid online but the App could not confirm the payment. I told the delivery driver that I was not sure if the payment went through so I will pay cash as well and if it did go through then UberEats would have to refund me back. On the 2/10/24 I received my bank statement only to find out that the payment went through online, I checked the receipts received and discovered that i had paid double for one order. I contacted UberEats who responded that they could not do anything about it as 48hrs had passed. Kanti is money like food and can get rotten that it can't be refunded back na? From my experience with them, they never take accountability and responsibility, they always put back the blame on you for your money. Very *********** and unprofessional.