*****ing your money with no service and product delivered

Unacceptable service! I placed an order on the 14th of December 2023. The driver never showed and my order was not delivered. On the app he submitted the order as delivered, and my money was deducted.

I immediately contacted support to log the issue, and on the 15th of December 2023 I received a confirmation email stipulating that they have issued a refund and that I can expect the money being refunded within a few business days.

I followed up yesterday ((2nd January 2024) due to the fact that the money has not been paid yet. They sent me an email saying that they cannot assist me due to the fact that my complaint is more than 48 hours after the order was processed.

Trying to explain to them the situation over email, but they keep on saying they cannot assist and will be closing the communication line. There is no other way of getting in touch with them. It is like a one sided communication line where they have the authority to take your money without providing the proper service.

This is unacceptable and insane.