Incredibly disgusted by ********* Uber Eats!

I am shocked by the incredibly poor service i experienced on Uber Eats this evening. I placed and had to cancel, literally seconds later, when i realised that i had booked it to the incorrect address.The only reason i was forced to cancel and couldn't change the address is because the restuarant was outside of my delivery radius. I would have preferred to have changed the address and keep the order I was however charged in full which i believe is incredibly ********* and would like my money refunded. If i had been given the option to pay an extra fee for the delivery outside of the given radius i would have done so, but that wasn't the case. There is just absolutely no way that any expense from either Uber or the restaurant could have been incurred in the seconds it took me to cancel the order. i would have understood a surcharge or admin fee, but to charge me the full price is disgusting!

I was on two different chats earlier, both of which are detailed below. I am told that someone will be in touch, but nothing thus far.

Wed, Feb 15, 9:00 PM Support Assistant Thanks for contacting our support chat. To help us get started, please summarize your issue below.

Good evening I placed an order a few minutes ago and had to cancel, literally seconds later, when i realised that i had booked it to the incorrect address. Thanks for providing this information. We’ll connect you to the next available customer support representative.

Wed, Feb 15, 9:01 PM Connected to farsha3 Hi Quanita,

I was however charged the full price for the cancellation. I’m sorry to hear about your experience with this order.

The only reason i was forced to cancel and couldn't change the address is because the restuarant was outside of my delivery radius. I would have referred to have changed the address and keep the order I was however charged in full which i believe is incredibly ********* and would like my money refunded. If i had been given the option to pay an extra fee for the delivery outside of the given radius i would have done so, but that wasnt the case. Please bear with me for 2 minutes while I pull up the details for you.

I use the app often, and have had at least one bad experience which i feel Uber handled very well at the time. Thank you. Thank you for waiting.

Unfortunately, this line is reserved for live orders only. Since your order is marked as canceled, I am going to forward your concern to the relevant team and they will get back at you as soon as possible.

There is just absolutely no way that any expense from either uber or the restaurant could have been incurred in the seconds it took me to cancel the order. Wed, Feb 15, 9:07 PM Chat ended by farsha3 Will someone be getting back to me via chat? Will someone be contacting my cell?