Incorrect UberEat chargers and no response from UberEats

2 UberEats meals were charged to my account. 1. I did not order the meals 2. I was out the country when the meals were ordered 3. They did not appear in my UberEast account receipts history

I escalated this to UberEats via their app. 1. The acknowledge the transactions 2. Cannot explain why I don't have record of the meal in my receipt history 3. Will not tell me which address the meals where delivered to, despite them acknowledging that my credit card was used.

I was not satisfied with the response, and therefore re-queried it. They are now ignoring me, perhaps hoping that the unresolvable query goes away. Great customer service.

I also noticed that similar complaints of incorrect payments and poor subsequent responses from UberEats has been logged on HP.

As a heavy Uber and Ubereats user, I am dissatisfied with this level of service and highly concerned about the safety of my credit card details on their system. I cannot understand why they would not want to close off this query appropriately, rather choosing not to respond to it.