Incorrect order & Incorrect refund

Great platform & have used it many times. However on Saturday 30th September, using the App I purchased a Double wings combo from Hungry Lion, who sent me a completely different order. Using the App I Lodged a complaint & for 3 days the App was telling me to wait for a response. When I tried another avenue I was told that I was too late to do anything about it. Eventually I was told that R135 would be refunded to me but only R35 was added to my Uber Wallet. Also, the month before, an extra R100 was taken off my bank account and instead of releasing the hold, R99 was put into my Uber wallet. I would expect if the cash was on hold, it should go back into my bank account & not into Uber wallet, thereby compelling me to spend it on Uber