Incorrect McDonald’s Order – No Accountability from Uber Eats or McDonald’s

Incorrect McDonald’s Order – No Accountability from Uber Eats or McDonald’s

Complaint: I am writing to express my extreme disappointment regarding my recent McDonald’s order placed through the Uber Eats app.

My order consisted of the following:

1x Chilli Cheese Double (Regular) – with Waffle Fries and Short Mango Frappé

1x Blueberry and Cheesecake Pie

1x McFeast® Spicy (Large) – with Large Fries, Large Fanta Orange (no ice)

1x Extra Happy Meal Toy

1x Chilli Cheese Double (Small) – with Small Fanta Orange (with ice)

To my shock, none of these items were delivered. Instead, I received a vegetarian burger and an apple juice, which bear no resemblance to what I ordered or paid for.

I immediately reached out to Uber Eats via the app, but have not received any meaningful assistance or resolution. I also contacted the McDonald’s branch where the order was prepared, but was told that the issue falls under Uber Eats’ responsibility.

It is completely unacceptable that as a paying customer, I am being sent from one party to another without any accountability or effort to resolve the issue. Both McDonald’s and Uber Eats are responsible for ensuring customers receive what they order — and when that fails, for providing prompt and professional assistance.

I am requesting an urgent refund in full, as well as an explanation for this error and the poor customer service that followed. This experience has been extremely disappointing and reflects badly on both brands.

Order placed via: Uber Eats Restaurant: McDonald’s Shallcross Date of Order: 06/10/2025