Incorrect Delivery Address and Lost Order - KFC via Uber Eats

I'm writing to express my extreme frustration and disappointment with an order I placed through Uber Eats from KFC on Saturday. The order was supposed to be delivered to 2 Kwartel, Kenmare, Krugersdorp, but Uber Eats incorrectly placed the order to Phillip Nel Park, Pretoria. When I contacted Uber Eats to change the store due to the long wait time, they assured me the order would come straight to me in Krugersdorp. I even communicated with the delivery driver, Thabiso Timothy (Big Boy Yeti), who confirmed he would bring the order to me.

However, due to the similar addresses, the order was still processed for Pretoria. When I tried to cancel the order, I was told it was already cancelled, but I'd still have to pay for it. I asked for the order to be delivered to me, and the cost of delivery was supposedly already on the invoice.

To my horror, the delivery driver went to the wrong address and gave away my order to a stranger. When I contacted KFC, they claimed the order was delivered, and the person receiving my order had my code. Given that I'm in Krugersdorp and the order was supposedly delivered in Pretoria, it's clear that something went terribly wrong.

I've tried to file a complaint through the app, but I've received no response. I'm extremely disappointed in the service provided by Uber Eats and KFC. I'm requesting a full refund and a formal apology for the inconvenience and distress caused.

Order Details:

- Order date: Saturday - Order time: 11:57 - Restaurant: KFC - Delivery address: 2 Kwartel, Kenmare, Krugersdorp - Uber Eats order number: ***

What I'm seeking:

- A full refund for the order - A formal apology for the inconvenience and distress caused