SA
Shameegah A

1 reviews | Active since Oct 2022

01 Oct 2022, 21:13

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my phone got ****** on the 13th September and they have hacked my phone since then. On the 15th september I got my mid month pay and on my uber eats my card was saved on the app so they have used all of my money and bought kfc and rocomamas. I have opened up a case with the police and my case number is : 84/09/2022 . I have also gone to the bank and they have stopped my card and I have received a new card so that old card has now been blocked. I have spoken to their ***** department and they told me I need to contact uber eats regarding my refund for all the food that was **********ly purchased on the 15th september. I reached out to support messages on the website twice on the 16th of September and nobody got back to me regarding my issue then I heard back and they said because its been over 48hrs I cannot get a refund. Thats ridiculous because I made contact within 24hrs from when all these orders were placed. Uber eats support keep responding to my messages by saying somebody else is looking into this and keep closing the thread then I get asked to confirm the card details and send a whole list for the items bought which I had done only to hear from somebody that the delivery address matches previous deliveries made on my account. Well duh because I used to order food to my house all the time but this food I did not get and I have no clue where it got delivered to because I did not order it. The amount of food purchased adds up to R1183, it's all of the meals that was ordered on the 15th of September using my card but was not ordered by me. I need my money back, I need to be refunded. I have reached out to uber eats numerous times and everybody keeps cutting me off by saying a specialised team is looking into it. I just want my money back and they insist I contacted then 48 hours after the charges were made but I contacted then within 24hrs and I have all the proof!!!!

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