Impossible to get assistance or help

I have been trying to get in touch with someone from Uber Eats since last night following the worst experience with one of your partners. Not only was the experience horrible, trying to connect with anyone from Uber Eats seems an impossible task. I ordered a meal at 6:51pm last night from Barchelo's Sunnyside. The order was confirmed and the money deducted off my account. When the order was ready (7:50pm) the driver collected however the app tracker showed that he was in Vereeniging for some reason. I reached out to the driver to confirm if he had the correct address. He said it showed the delivery address is 124km away. We are 4.9km from the Sunnyside Barchelo's. I attempted to call the driver but his phone kept going to voicemail. I then texted with him again and by this time the map was correct and it showed the driver as 8 mins away. For the next hour the driver did not move and never delivered our order. I tried cancelling the order on the app and that directed me to cancel with Barchelo's. I called Sunnyside Barchelo's and they said they are unable to refund my order and that I would need to speak to Uber Eats (They we're exceptionally rude and unhelpful). I have been sending email and messages via the UberEats app help section ever since. I tried calling Uber Eats with zero success. Saying that I am frustrated and upset is the understatement of the century! Could a representative please contact me to resolve this.