******* transactions

UberEats unilaterally processed a transaction against my credit card without any authorisation or any order.

I logged a ticket on their app on the same day that I received the notification and they responded indicating that they had a problem and that they would be attending to it only to close my ticket.

Today, 10 days later I again had to follow-up and now they say that they could not find the transaction on my profile - this is exactly my point, I did not order anything nor did I authorise any transaction and all they do is pull up their shoulders.

Now they are asking me to prove that they processed the transaction, even though I included a screenshot of the transaction as it appears on my statement (this includes their transaction reference).