I was exploited and ****** by Ubereats

I ordered from New York Bagels via UberEats (currently running a special: buy 1 get 1 free). I ordered a bacon and scrambled egg bagel so basically two items. I was charged a delivery and service fee (this is shown on my receipt) The driver was Jean Claude who drives a Kia Picanto (I was unable to get his license plate details) and I was unable to get the colour of the vehicle because the driver didn't arrive with my order. The driver stood in the same place I I saw on the map) and kept communicating that he couldn't find the place YET HE DIDN'T MOVE. I went to down to meet him halfway and when I had communicated that I will meet him halfway, he left with my order. I submitted a complaint immediately through to Ubereats with no success via the app. I went to their Instagram page to lodge a complaint about my pending complaint and I was met with comments under their posts speaking of the same experience. Their service delivery is poor and pathetic. It explains why their drivers are targeted and killed because they are playing with people's emotions and money. I have not received a lousy response from their team ad I have requested a full refund of my money. I woke up this morning and my query had a resolved status YET nothing was communicated about the steps they have taken to resolve the issue. I submitted another complaint and I still await a response. I am in utter dissatisfaction.