I want my refund

Bad experience. I ordered food on the 19th October 2024. I couldn’t receive the food because I was not around and my father didn’t hear any bell or see anyone and the gate. I kept communicating with the driver and asked him to take the food back to the shop, I’ll collect. I got to the shop and the food was not there. Now Uber eats says I’m not eligible for a refund, but I want my money back.