I want my refund

On 21 July 2025, I placed an order using the Uber Eats app. The first order was cancelled by the store, so I placed another one, which was processed and paid for. Unfortunately, I did not receive the order, and since then, I’ve been trying—unsuccessfully—for over two weeks to contact Uber Eats for assistance.

My bank requires a payment authorization letter from Uber Eats in order to release the funds back to me. However, there is no working contact number, and the support available via the app has been completely unhelpful. Every number I’ve found online either rings without answer or states that it is not in service. There is no other way to reach their support team, which is unacceptable for a company operating at this scale.

I find it highly unprofessional for a business to operate without accessible customer support, especially when clients have unresolved issues that affect their finances.

I am requesting your office to: 1. Intervene and assist in obtaining the authorization letter from Uber Eats. 2. Investigate Uber Eats’ failure to provide proper customer service channels for South African consumers.

I have attached all relevant documentation, including proof of payment and screenshots of my attempts to contact them.