I WANT MY MONEY

Good day

We placed an order on Saturday (20/06/2020) through UberEATS and I’m not satisfied with the service or rather lack of service…

My partner used his app to place an order for a KFC Chicken bucket For R299 and made a card payment, we live in Diepkloof so we ordered at KFC Diepkloof Square but for some reason on the app the order was coming from KFC Bara. We awaited delivery as it showed on the app and the driver was going to a different direction, we then called KFC and were told no driver has come to pick up the order...about 2mins after we called KFC the app showed that the order was delivered but we were standing outside the house waiting and no one came. We then had to catch a cab and go to KFC , when we got the store we were told that the driver just left with the food, we tried calling the driver with the manager at KFC with no success. At the end of it all we had to then pop out another R300 to buy meat cash as we didn’t receive our order. What baffles me is that when we sent a complaint on the app we got feedback that we cannot get a refund as we have 1 previous refund, if you check on the app how many orders have we placed with you? Must we now suffer for the incompetency of your drivers? I am not satisfied with their response...they are *********.