i want my money back uber eats Case # is ***1

i created a profile, furthermore they deducted an amount of R25 from my account. when i tried ordering days later, they say i owe them where else on their website, they advise the R25 will be refunded back to me. I have sent the screenshots of the amount not refunded to me and that i owe them another R25, what nonsense is this. i want my money so i can cancel this account. Mr. delivery is so hassle free at this point