I WANT MY MONEY BACK!!!!!!!!!!!!!!!!!

I have been patient enough with this service/company with my refund its been whole month now. I have an ongoing issue and each time I reach out to their support site, it seems as if it's automated as it provides the same answers each time. Well again here is my story.. On the 2nd October 2021 I made an order through Uber eats for chicken licken and to no surprise of mine they messed up my entire order and guess what? They charged me twice for an order that only cost R99. 18 and a total of 198.36 went of my bank balance. I reported the messed up order and was refunded only R96.18 fine but were is my R99.18 extra that they took? I reach out to support and was advised of an authorization hold and should contact my bank about the process. Guess what? I contacted my bank and they confirmed that the amount cleared and charged on Uber eats on 4th October 2021. Me again reaching out to Uber eats after endless back and forth about my money, they advised I would need to send proof of bank statement showing the charges, I agreed and asked where I should sent the proof? They went quiet on me (something smells fishy here). I reach out again asking how to sent my proof of the charges on my bank statement.. They responsed through my email and I never heard anything from their so-called "specialized team". Email read as follows (take note of the date) : " Hi Athanasius,

Thanks for reaching out. We’re aware of this problem.

A system error is impacting charges.

We know how much this affects you and are working to fix it. We have escalated your request to our specialized team and will get back to you as soon as we receive a response from them.

We appreciate your patience in this matter. Sent by Arslan Asghar Ali on Saturday, October 30, 2021 at 7:39:43 AM"