I NEVER RECEIVED MY ORDER

If I could give this a zero rating, I would. I have been using Uber Eats for years, and this experience has been extremely disappointing and unacceptable.

A driver by the name of Mayika was assigned to deliver my order. Because I was at work, I instructed him to drop the order at the reception area inside my workplace. To make things easier, I even provided him with a PIN since I could not leave my post to collect it myself. Despite this, my order which cost me R179 was NEVER RECEIVED. The app marked it as “delivered,” yet there was nothing at reception. When I contacted the driver, he claimed he dropped the order at an address on Madiba Street, even though my delivery address is clearly listed as 154 Pine Street.

The call then disconnected. Since then, I have received no communication, no explanation, and no refund from either Uber Eats or the driver. This level of service is astonishingly poor, especially from a platform I have trusted and supported for years.