I just had the most horrible experience

I just had the most horrible experience. Not the first bad experience but definitely the final straw. I am at work and decide to order food from Uber eats. I have someone in my office and don't get to my phone. When she left I go check my phone... it says... "rate your order". I go downstairs only to find a cup of hot chocolate on the ground outside the office. When I submitted a complaint... I'm told NO REFUND. Seems the driver and Uber found it fitting for my food to be left outside the building on the public pavement! According to Uber eats... the delivery was made... (proof being the pic he took when he left it on the sidewalk) and this was acceptable policy. I am disgusted and since I did not receive food... I should be refunded. There are 3 security guards and reception... could he not have just given it to one of them?? Is it really fitting policy to leave someones food on a public sidewalk.