I am writing to lodge a complaint regarding an order

I am writing to lodge a complaint regarding an order I attempted to place today.

I selected an order of 14 wings and completed the payment process. The amount was successfully deducted from my account; however, I did not receive any order confirmation, and the order did not appear in my Uber Eats app. I also did not receive the food.

This has caused me inconvenience, as payment was taken without any service being provided. I kindly request that you investigate this matter and either: • Refund the full amount deducted from my account, or • Confirm and process the order if it was captured on your system.