how can they not refund me when the delivery guy said i must cancel the order cos his battery of his scooter is dying

Hi Bridgett, Thanks for being a Loyal Member. I am Parveen happy to help you.

We’re sorry to hear that your order was canceled, but we’re unable to refund your order from Jolly Fisherman because they’ve already started preparing it.

Once an order is being prepared, changes, cancellations, and refunds are not available out of fairness to the merchant.

We’re unable to make any changes to your order once it’s been accepted by the store

We appreciate your understanding.

Thanks for using the app.

Parveen - Sep, 7:38 am P Wed, Sep 25, 8:08 AM Tell us what happened: good day-i ordered a gatsby from Jolly fisherman the 19th september,the delivery time was 30 minutes-i waited 2 hours for it-i noticed everytime a new driver was assigned to deliver the food-after the 3rd driver,now 2 hours has passed he msg me to tell me the wind is so strong he cant deliver my food and i must cancel the food cos he wont make it to my house cos the battery is dying,i then cancel the food and expected my refund.Till this point i never received my food nor my money-this service is the worst i always had my food delivered from uber in time but look now