Horrible Uber Eats Delivery Experience with No Accountability

On 09 July 2025, I placed an Uber Eats order from Fishaways George, and it turned into one of the most frustrating customer service experiences I’ve ever had.

Shortly after placing the order, the driver (Lungiswa) messaged to say she was outside. I was taking a bath at the time, so I gave my mother the delivery PIN and she went outside—only to find no car, no driver.

The driver then called me and started shouting aggressively, claiming no one had come out. I told her my mother was outside and she wasn’t there. I hung up, wrapped a towel around me, and went out myself into the cold—our street was dark and completely empty.

I phoned her again and eventually saw a car with hazards on in the wrong street. When I told her this, she rudely insisted the GPS brought her to the right place and made no effort to come to us. She also began speaking over me in her home language to her passenger and ignored what I was saying.

My mother ended up walking alone in the dark and cold to get our food, and the driver shoved the food into her arms without saying a word—no hello, no apology.

By the time we got the food, it was cold. We have never had another driver struggle to find our address, so this was clearly due to a lack of professionalism.

The automated response from Uber Eats completely dismissed everything I said. This is not how customers should be treated.

I’m posting this here because both Uber Eats and Fishaways need to understand how poorly this reflects on their service. I’ve also emailed both parties directly and expect proper follow-up and accountability.

Disappointed and appalled.