Horrible service....poor service Uber eats

I came back from work tired and decided to order KFC (Silver Lakes) for my kid's as they were hungry and I even paid extra for my order to be prioritized and even give the drive a tip on top of that...I was communicating with the driver well by the name of Talent from Uber eats and he said to me he is at the gate and I did sent my helper to go and collect the food at the gate because the drive said he can't come in and when my helper get there he was nowhere to be found and I chat with him and tried to him and his phone was on voicemail and on the App it was saying your order is completed but didn't receive anything...I'm so so mad right now and I called the Kfc at Silver lakes and the lady said the order was handed to the Uber guy around 20:39.I did complain on their App regarding my order and they didn't give me feedback and I'm so so angry mad....I want my money back I will never recommend anyone to use Uber eats their service sucks..as for Talent I hope your enjoying my food there with your family while me and my kid's sleeping on a empty stomach 💔💔💔💔💔💔💔💔💔